If the building department's Title 24 corrections come from something we modeled or extracted incorrectly, we revise the report and re-register it with CHEERS at no additional charge, for as long as your permit application stays open.
What's in and what's out
- Wrong climate-zone resolution
- An incorrect prescriptive baseline applied to your scope
- Math errors in equipment sizing
- Missed grandfather clauses on existing equipment in Add+Alt
- Window U-factor or SHGC mis-extracted from your plans
- PV mandate applied where §150.2(a) exempts it (or vice versa)
- Any other error we made when generating the report
- Revised floor plan after delivery
- New equipment selections after delivery
- Scope change (e.g. addition turns into addition + alteration)
- Square-footage change discovered during construction
- Inputs you confirmed at the Confirm step that turn out to be wrong
- Building-code issues unrelated to Title 24 Part 6 (structural, fire, ADA, local amendments)
How it works
- The building department issues a correction letter that cites Title 24 issues on your report.
- Open your project from your dashboard and submit the correction letter (PDF and/or pasted text) through the plan-check intake.
- Our analyzer reads each comment and flags anything Title 24 related; our team then reviews the flagged items against the model we delivered.
- If the flagged items are ours, we revise the model, re-run the compliance analysis, and re-register the revised report with CHEERS.
- The revised, re-registered report lands on your project page, no new charge, no fresh signature loop unless CHEERS requires one.
Why this is the policy
Plan-check correction letters are a normal part of California permitting, the AHJ's job is to second-check every submission, and most reviewers will surface at least one Title 24 comment on most projects regardless of who generated the report. Our position is that if the correction is something we could have caught at modeling time, it's ours to fix, no surprise fee, no friction. That's the whole point of a flat $200 fee with a posted policy.
Design changes that happen after we deliver are a different conversation. The Title 24 report is a snapshot of the project as we modeled it; if the project changes, the snapshot has to be re-shot. That's a new project at the standard $200 fee, fast and self-service through the same dashboard.
The legal text
The full text of the guarantee is in our Terms of Service, §8 (Service availability), where it sits alongside the related disclaimers in §5 (Output and your responsibilities) so the customer-facing language and the contractual language agree.